Shipping policy

**Shipping Policy**

**Effective Date:** January 25, 2025

Thank you for choosing AMB Innovative Designs! This Shipping Policy outlines how we handle orders for custom-made items and event planning services, as well as shipping-related issues. Please read carefully to understand the details of our shipping practices.

1. **Shipping for Custom-Made Items**
- **Processing Time:** All custom orders are **made to order** and typically require 2-4 business days to complete. This processing time does not include shipping and can vary depending on the complexity of the design or volume of orders. Please allow additional time during peak seasons.
- **Shipping Time:** After processing, shipping typically takes 3-7 business days or sooner for domestic orders. This time may vary based on your location and the shipping method selected.
- **Shipping Charges:** Shipping fees are calculated at checkout based on the size, weight, and destination of your order. You will be notified of any additional charges before confirming your purchase.
- **Shipping Carrier:** We ship via USPS, UPS, FedEx, etc.. Shipping times may vary depending on your location and the carrier’s policies.
- **International Shipping:** At this time, we **do not offer international shipping** for custom-made items. Please contact us directly if you have questions about shipping outside of the U.S.

2. **Shipping for Event Planning Services**
- **Event Supplies Shipping:** If your event planning service involves custom-designed items (e.g., décor, invitations, signage), the shipping policy for these items follows the guidelines under **Custom-Made Items** above.
- **Delivery of Event Services:** For event planning services that do not require physical shipping (e.g., consultation, design services, coordination), all services are provided **in person or virtually** as agreed upon. There is no shipping involved in the execution of these services.
- **Travel Fees for On-Site Events:** If we are providing on-site event planning services (e.g., day-of coordination, setup), **travel fees** may apply if the event location is outside of our local area. Travel fees will be quoted during the booking process.

3. **Order Processing & Shipping Timeline**
- **Order Confirmation:** Once your order for custom items is received, you will receive an email confirmation with the details of your purchase.
- **Order Fulfillment:** We will begin processing your order once payment has been successfully processed. If there are any issues with your order (e.g., payment failure, incorrect details), we will notify you as soon as possible.
- **Delays in Processing:** Custom orders can occasionally experience delays due to material shortages, high order volume, or unforeseen circumstances. We will notify you immediately if there are any delays, and we will make every effort to keep you informed of the progress.

4. **Shipping Address**
- **Accuracy:** Please ensure that your shipping address is accurate before completing your order. We are not responsible for shipping delays or errors caused by incorrect or incomplete address information.
- **Address Changes:** If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate changes before your order ships, but we cannot guarantee changes after the order is processed or shipped.

5. **Shipping Issues**
- **Lost or Damaged Items:** Once your order is shipped, we are no longer responsible for any shipping-related issues. If your package is lost, damaged, or delayed, please contact the carrier directly. You can also reach out to us, and we will assist in filing a claim with the carrier.
  - If your **custom item** arrives damaged, please report it within **7 days** of receiving it. We will assess the damage and provide a replacement if it is caused by shipping or manufacturing defects.
  - For **event-related items**, if you notice damage upon delivery, please report the issue within the same time frame (7 days), with photos of the item and packaging, so we can investigate and provide a solution.
- **Shipping Delays:** While we make every effort to ship your orders on time, once an order has left our warehouse, we are not responsible for delays caused by the shipping carrier, weather, or other external factors.
  - If you need expedited shipping, please contact us in advance, and we can offer expedited options for an additional fee.

6. **Returns & Refunds**
- **Custom Items:** All custom-made items are final sale and non-returnable, as they are personalized to your order. If there is an issue with your item (e.g., manufacturing defect or damage during shipping), please refer to our **Return Policy** for assistance.
- **Event Planning Services:** As event planning is a service, cancellations and refunds are subject to our **Event Planning Terms of Service**, which include a non-refundable deposit to secure the booking.

 

7. **Additional Terms**
- **Force Majeure:** We are not responsible for delays in shipping due to events beyond our control, including but not limited to natural disasters, pandemics, labor strikes, or issues caused by third-party shipping carriers.
- **State Law Compliance:** In accordance with **Texas state law** and **U.S. federal law**, we comply with all applicable shipping and consumer protection regulations. If you believe there is an issue with your order, please contact us within a reasonable time frame so we can address your concerns in accordance with these laws.

8. **Contact Us**
If you have any questions regarding this shipping policy or need assistance with an order, please feel free to contact us:

- **Email:** info@ambinnovativedesigns.com
- **Phone:** 682-338-3085
- **Business Address:** Fort Worth, TX